Returns & Refunds Policy

Last updated: September 3, 2026

We want BEINPRINT orders to arrive as ordered. The rules below distinguish standard physical goods, personalized/made-to-order goods and digital downloads.

1. Standard non-personalized physical products

Unless a product page states a different policy, eligible non-personalized physical products may be returned within 30 days after delivery if they are unused, unworn, unwashed and returned in substantially original condition. Contact BEINPRINT before sending a return so we can provide instructions and the correct return destination.

For change-of-mind returns, the customer is responsible for return shipping unless BEINPRINT states otherwise or applicable law requires us to pay it. Original shipping charges are not refundable unless required by law or the return results from BEINPRINT error.

2. Personalized, custom and made-to-order products

Because personalized and made-to-order products are created specifically for the customer, they are generally not returnable for buyer’s remorse, spelling choices, design choices or change of mind. This does not affect rights relating to faulty, damaged, misprinted, materially misdescribed or incorrectly supplied goods.

3. Faulty, damaged, misprinted or wrong items

If your order arrives damaged, has a production defect, contains a material print error attributable to BEINPRINT, or you received the wrong item, contact us within 30 days after delivery. Include your order number and clear photographs where possible. After review, we may offer an appropriate reprint, replacement, repair, price reduction or refund consistent with applicable law.

4. Digital products

Digital products are generally non-refundable after download or access begins, except where the file is defective, materially different from its description, inaccessible due to a BEINPRINT issue, or a refund is required by law. Where EU or UK law applies, beginning an immediate digital download may require your express agreement that the download starts immediately and that you lose the statutory withdrawal right once performance begins.

5. EU/EEA and UK withdrawal rights

Where applicable, consumers buying at a distance generally have a statutory cooling-off period for eligible goods. Important exceptions can apply to goods made to order or clearly personalized, and to digital content once immediate performance/download begins with the required consent. If local mandatory consumer law gives you broader rights than this policy, those rights prevail.

6. Return process

1. Email info@beinprint.com with the order number, item and reason for the request.
2. Wait for return instructions before sending anything. Products returned to an unapproved address may not be recoverable.
3. Package eligible items securely and use a trackable method when reasonably available.
4. After the return is received and inspected, approved refunds are issued to the original payment method unless another method is required by law.

7. Refund timing

BEINPRINT processes approved refunds promptly. Banks and payment providers may require additional time before the credit appears in your account.

8. Cancellations before production

If you want to cancel or change a physical personalized order, contact us immediately. We will try to help, but once production begins, cancellation or modification may no longer be possible.

9. Statutory rights

Nothing in this policy limits rights that cannot legally be waived, including remedies for faulty or misdescribed goods.